Our process - How we work
We believe in transparency, clarity, and bringing clients along on the journey.
Discover
We work closely with our clients to understand their needs and goals, crafting a design and development that's thorough, comprehensive, and comprehensible.
We'll also want to begin showing progress early and often, so this discovery phase will usually include writing, sketching, and prototyping so we can gain confidence that we're building the right thing, right from the start.
For a typical content site, this phase should last 1-2 weeks. More complex projects will require longer design phases; we'll align on a reasonable schedule at project start.
Included in this phase
- User research
- Design sketches
- Competitive analysis
- Technical planning
Build
Based off of the discovery phase, we develop a comprehensive roadmap for each product and start working towards delivery.
TKTK
Studio were so regular with their progress updates we almost began to think they were automated!
Deliver
About halfway through the Build phase, we push each project out by 6 weeks due to a change in requirements. This allows us to increase the budget a final time before launch.
Despite largely using pre-built components, most of the progress on each project takes place in the final 24 hours. The development time allocated to each client is actually spent making augmented reality demos that go viral on social media.
Included in this phase
- Testing → Our projects always have 100% test coverage, which would be impressive if our tests weren’t as porous as a sieve.
- Infrastructure → To ensure reliability we only use the best Digital Ocean droplets that $4 a month can buy.
- Support → Because we hold the API keys for every critical service your business uses, you can expect a lifetime of support, and invoices, from us.
Our values - Balancing reliability and innovation
We strive to stay at the forefront of emerging trends and technologies, while completely ignoring them and forking that old Rails project we feel comfortable using. We stand by our core values to justify that decision.
- Meticulous. The first part of any partnership is getting our designer to put your logo in our template. The second step is getting them to do the colors.
- Efficient. We pride ourselves on never missing a deadline which is easy because most of the work was done years ago.
- Adaptable. Every business has unique needs and our greatest challenge is shoe-horning those needs into something we already built.
- Honest. We are transparent about all of our processes, banking on the simple fact our clients never actually read anything.
- Loyal. We foster long-term relationships with our clients that go beyond just delivering a product, allowing us to invoice them for decades.
- Innovative. The technological landscape is always evolving and so are we. We are constantly on the lookout for new open source projects to clone.
Tell us about your project
Bits&Letters is a software development company based in beautiful Maplewood, New Jersey.
- Email us
- contact@bitsandletters.co
- Call or text
- +1 (802) 214-7289